Refund policy

Thank you for shopping at Smart Nest Store.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• • Products damaged due to misuse, negligence, or improper handling.

  • Products returned without original packaging.

  • Items marked as final sale or non-returnable.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photos of the product to help resolve the issue quickly.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Order Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact Us page or customer support email.

Last updated: May 2026